Service Contracts: Part 2

Posted by Brad Poarch on 02/10/2014

The average lifecycle of an audiovisual system is 5-7 years in the current market place. New, lower cost hardware has shortened the cycle slightly, however with usually more than a dozen major components in a system, sometimes running 24/7, it is almost a certainty that service at some point will be required.


Now, we do offer traditional break-fix services, however there are multiple reasons depending on break-fix services can be problematic for your business.  Some of the reasons are:


  1. Availability:  Service technicians are often scheduled on a first come first serve basis with preference given to service contract customers.  If a call comes in and the techs are already out, the wait may be longer than you would hope and while we most certainly want to help, we can’t have a group of extra technicians “Just in Case.”  Furthermore, most service agreements include service level guarantees that ensure a person is onsite at a certain time.
  2. Price:  It may seem less expensive to just roll a truck when needed, however emergency service can be very expensive by the time you pay the minimum fee and the per hour fee, you may be upside down after one or two service calls.  Over 5+ years you may have the need for more than a few as components require maintenance
  3. Preventative Maintenance:  Most service agreements come with “Proactive” maintenance where technicians take care of equipment ahead of time with the hopes to minimize issues down the line.  This approach reduces failures and spots problems ahead of time.  Most of which are covered in the service agreement.


If there is one thing that we know for sure, system failures often take place at the most unpredictable times. 


Service agreements alone won’t stop those incidents from happening, but with priority service, guaranteed pricing and preventative maintenance, those failures will happen less often and will be taken care of faster when they do occur. 


Our business seeks to help you keep your presentation systems up and running when you need them.  Get in touch with us to find out how we can help with your service needs!