How to Make The Most of an Audio Visual Service Call

Posted by Abby Wolfe on 02/23/2018

When technology breaks, it can bring business to a halt. Our job is to keep your system running to avoid missed opportunities for your business.

Just because something has gone wrong, doesn’t mean you’re out of options. In fact, often the solution is a phone call or a quick service visit away.

Typically, our service professionals will ask a series of basic questions when answering a service call. If you are in a pinch, covering your bases before calling a professional can certainly expedite the process.

Here is our team’s checklist:

  • Are the power cables connected to a power source and the equipment?
  • Is everything powered on?
  • Has something changed recently? (For example, did your network recently have an update? Are there renovations happening nearby? Has the room faced environmental changes?)

Addressing this list can help speed along the service technician’s response to your problem to get you back up and running.

Not sure if you need service or new technology all together? Rest assured, phone calls are free. Our team is here to help you by walking you through the issues you are having, evaluating technology performance, balancing your goals with your budget, and passing along recommendations. There are no stupid questions or concerns for our service team who will provide honest feedback, even if it means just a free phone call.

Contact us for help!