5 Keys for Cloud Unified Communication and Mobility Success:

Posted by Daniel Ponder on 09/02/2014

Cloud based Unified Communications (UC), from the enterprise down to the small business isn’t just about an advanced set of tools and features that work when we are plugged into the office. Rather it is about a set of tools that just plain work; regardless of where we are sitting. For instance, why should you have to go into the office to join a web conference or a video call? Without the right solution these seemingly easy tasks can be more difficult than they should be.

Mobility (the ability to utilize your mobile device as part of your UC deployment) for Unified Communications is now widely available and it is something that your business should be looking at implementing. However, before you just buy into one UC system, it is important to know that not all mobility applications are created equal.

This is why we thought it might be helpful to have a little insight as to what makes for a truly useful Mobile toolbox. Considering Mobility as part of your Unified Communications Strategy? Here are the top items that should be on your shopping list.

Compatibility: Which platforms does the mobile application best support? Given the diverse set of tools running Windows, Android and iOS, does the mobile application support all (or at least the required) platforms?

Ubiquity: People struggle with working with vastly different platforms. Always preferring more consistent experience between their various devices. Just because an application offers mobility, is it user-friendly where learning to use the mobile solution isn’t a “Re-Learning” process but rather an extension of what the user all ready knows?

Functionality: Does the mobile tools provide similar functionality to the full version? Mobility doesn’t have to mean a great compromise. Tools like Presence and Unity should be available on your mobile application. Further advanced applications like web collaboration and even high definition video should likely be part of the mobile capabilities.

Transferability: Is moving between your “Wired-In” office and your mobile toolbox as easy as it should be? A good mobile application for Unified Communication should allow you to go from your office to your car to the coffee shop seamlessly.

Support: As more applications are running on more devices support becomes more and more important for use. Make sure that the chosen UC platform has a well-supported mobile application. As we all know, mobile applications pop up everyday. When running a business the application needs to work everyday, or you have a toy, not a Unified Communication solution.

Real mobility should be one of the keys in choosing your Unified Communication platform. But make sure to pay attention to the details because not all Mobility is created equal.

How mobile is your organization? Does your unified communication and cloud platform support the mobile needs of your employees?  If not, give us a call so we can help!